IT support is available via remote applications when working at home. Remember that the IT unit may also be working at home, so please be thoughtful of request you make.
If you feel that you need support, please email helpdesk@ssl.berkeley.edu to put in a help desk ticket.
Campus has put together some content for telecommuting securely, COVID-19 related phishing, and other resources to help guide you and others during this time.
https://security.berkeley.edu/resources/cybersecurity-and-covid-19
Connecting to SSL resources
VPN – Virtual Private Network for SSL
Please note: the Campus VPN service is NOT the same as the SSL VPN service.
VPN access will allow you to securely connect your computer or mobile device located away from SSL, directly into SSL’s network system through the internet using the Cisco Anyconnect VPN software.
Your computer will behave as if it were sitting here at SSL, connected through an encrypted network connection.
You may not be able to access all campus computing resources due to security reasons.
If you don’t have VPN access already, please send an email to:
helpdesk@ssl.berkeley.edu to request access. We will let you know when it is ready.
For instructions and information see:
https://computing.ssl.berkeley.edu/services/remote-access/vpn-access/
(Please go to the above URL to read the VPN installation instructions, especially Mac users)
Connecting to campus resources
VPN – Virtual Private Network for campus
VPN access will allow you to securely connect your computer or mobile device located away from campus, directly into the campus network system through the internet using the Palo Alto Networks GlobalProtect software.
Your computer will behave as if it were sitting here on campus, connected through an encrypted network connection.
You may not be able to access SSL computing resources due to security reasons.
We do not maintain or support the Campus VPN system.
For specific software download and installation instructions, please go to the campus
bSecure Remote Access VPN page.
Remote Desktop
Windows Remote Desktop RDP, VNC, Teamviewer, etc.
If you are using SSL resources and are connecting thru the internet using the Cisco Anyconnect software, you should be able to remote desktop to other computers using the various remote desktop applications you are currently using.
Video Conferencing options
Earlier this year the campus announced some changes to video conferencing services.
Your unit or department may use various services and software or teleconferencing software specific to your needs.
For more information about Campus services see: Video Conferencing
For more information about the Google suite of web applications for education available at Cal, please go to:
Learning about G Suite for Education and Video Conferencing Berkeley Technology@Berkeley
Google Chat is a great way to stay connected with colleagues.
There are several new features that make Google Chat even more useful while we’re all working from home.
Google Chat features include:
Person to person instant messaging
Chat rooms for ongoing and long-term conversations
Deep integration into G Suite; no need to set up or maintain a separate service
FERPA compliant and covered by a university contract (no click-through legal agreements required)
Supported by ITCS
And can be accessed by all platforms:
Web access | Desktop app | Android app | iOS app
New features being added:
Google Chat integration in bMail — new look, plus rooms
Bots for Zoom, Drive, etc.
Ability to turn chat history on/off (retain messages for more than 24 hours)
Learn more:
Switching from Classic Chat to Google Chat
Learn about the new Hangouts (now Google) Chat (video)
Campus Licensed Software
If you need software such as Office 365, Adobe, Autodesk products, ChemDraw, etc… please go to: